Privacy Policy

1. Who We Are

Crownish is a watch repair and restoration workshop located at 33 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia. This policy describes how we handle personal information collected through our website at crownishad.biz and through direct enquiries made by post, phone, or email.

For any questions about how your information is used, you may write to us at [email protected] or call +60 82 416 7398.

2. What Information We Collect

We collect only the information needed to respond to your enquiry or carry out a service you have requested. This may include:

• Your name and contact details (phone number, email address)
• Details about the watch or item you wish to bring in for service
• Correspondence exchanged before, during, or after a service visit
• Basic browsing data collected by our hosting provider (page visits, browser type, referring URL)

We do not ask for payment details through this website, and we do not collect sensitive personal information.

3. How We Use Your Information

Information provided through the contact form or by direct communication is used solely to:

• Respond to your enquiry or service request
• Arrange appointments or follow up on active service work
• Provide you with service notes, photographs, or status updates during a restoration
• Retain a record of completed work for our own quality review

We do not use personal information for marketing unless you have clearly asked to be kept informed of workshop news. Even then, you may ask to be removed at any time.

4. Legal Basis for Processing

We process personal data on the basis of legitimate interest — specifically, the need to respond to service enquiries — and, where applicable, on the basis of a service agreement formed when a watch is accepted for repair. We do not rely on implied consent for any processing activity that carries meaningful privacy implications.

5. Retention of Information

Contact details linked to a completed service are retained for up to three years for workshop records and quality review purposes. If no service is arranged following an initial enquiry, we delete the correspondence within twelve months. You may ask us to remove your details earlier by contacting us directly.

6. Sharing of Information

We do not sell, rent, or share personal information with third parties for their own purposes. Limited sharing occurs only in the following circumstances:

• With our web hosting provider, who may process basic access logs as part of site operation
• With parts suppliers, where a description of the watch (not personal contact details) is needed to source a specific component
• Where required by applicable Malaysian law or a lawful request from a public authority

7. Cookies and Tracking

Our website uses a small number of cookies for basic site function and session management. We do not use advertising or behavioural tracking cookies. For full details on the cookies we use and how to manage them, please refer to our Cookie Policy.

8. Your Rights

You have the right to request access to personal information we hold about you, to ask for corrections, or to request that we delete it where there is no ongoing service or legal reason to retain it. To make such a request, contact us at [email protected]. We will respond within a reasonable timeframe, ordinarily within two weeks.

9. Security

We take reasonable steps to protect the information we hold from loss, interference, and unauthorised access. Our website is served over HTTPS. Internal records are kept on password-protected systems accessible only to workshop staff who need them for service purposes.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in how we operate or in applicable guidelines. The date at the top of this page shows when the policy was last reviewed. Continued use of our website after an update constitutes acceptance of the revised terms.